This privacy statement is a carefully prepared draft and must be checked against the final forms, systems, retention periods and contact details before publication.
What data do we process?
We only process information you provide yourself, such as a name or chosen name, safe contact details and the brief information needed to understand your request. We do not ask for extensive or unnecessary details.
Why do we use data?
We use information to respond to a support request, contact message, volunteer application, complaint or partnership proposal. When consent is the legal basis, you may withdraw it at any time.
Storage and security
Information is not kept longer than needed for the purpose for which it was received. OneHand will set specific retention periods before launch. Access is limited to people who need the information for their work.
Sharing with others
Personal data is not sold. Information is shared with a professional support organisation only when necessary and appropriate, and where possible in consultation with the person involved, unless the law requires otherwise.
Your rights
You may ask what information we hold about you, request correction or deletion, object to processing or request restriction. You may also complain to the Dutch Data Protection Authority.
Social media videos
The website shows preview images for videos on YouTube, TikTok, Instagram and Facebook. You only visit the selected platform after clicking a preview. The platform and its partners may then receive data such as your IP address and device or browser information.
Privacy questions
If you have questions about privacy or want to exercise your privacy rights, contact us at info@onehand.nl.